Sales policy

We thank you for your reservation. Please take note of our sales policy:

  • Valid credit card required as your reservation guarantee.
  • Guarantee prepayment for clients without credit cards is accepted up to 7 day(s) after making a reservation.
  • Check-in time is after 15:00 on arrival day.
  • Check-out time is before 10:00 on departure day.
  • Late check-out may result in extra charge.
  • City tax is not included in the price and it is paid per person per day in the amount of 10 kuna for adults in the period from 01.04. to 30.09. and in the amount of 7.00 kuna for adults in the period up to 31.03. And from 01.10.. Children from 12 to 18 years pay 50% of the amount of city taxes for adults. Children up to the age of 12 are exempt from paying city taxes.
  • The final accounts settlement is due at check-out.

The listed prices are informative.

  • Should you wish to modify or cancel a confirmed reservation, you can do it online, subject to the Cancellation policy.

Please do not hesitate to contact our reservation office at the following e-mail address: [email protected] for any additional info.

Hotel reserves the right to reject, cancel or modify reservations where it appears that the above contain or have resulted from a mistake or error.

CANCELLATION POLICY

The reservation will be held by 24:00, on arrival date

In case of no show, we will apply a cancellation fee of 100,00 % of reservation value.

Flexible – 1 day

●       The guest can cancel free of charge until 1 day before arrival. The guest will be charged the total price of the reservation if they cancel within 1 day before arrival.

●       No prepayment is needed.

Flexible – 7 days

  • The guest can cancel free of charge until 14 days before arrival. The guest will be charged the cost of the first night if they cancel in the 14 days before arrival. If the guest doesn’t show up they will be charged the total price of the reservation.
  • The guest will be charged a prepayment of the cost of the first night in the 14 days before arrival.

Non-refundable

  • The guest will be charged the total price of the reservation if they cancel anytime.
  • The guest will be charged a prepayment of the total price of the reservation anytime.

 

PRE-AUTHORIZATION PREFERENCES

  • Guests’ credit cards are pre-authorized before arrival for certain policy types.
  • First night is held on guests’ credit cards.
  • Guests’ credit cards are pre-authorized after free cancellation ends.

CHILD POLICIES

  • Children of all ages are allowed.
  • Cribs upon request
  • Children 4 and under stay for EUR 10.00 per person, per night when using an available crib.